After resolving an incident, review what happened. This prevents recurrence and improves your process.
Review questions:
- What was the root cause?
- How was the problem detected?
- How long did resolution take?
- What worked well in the response?
- How do you prevent this from happening again?
Blameless approach:
- Focus on systems and processes, not people
- Look for contributing factors
- Create action items, not punishment
Schedule reviews within - weeks while memories are fresh. Assign owners to action items with deadlines.