Q: Tell me about an incident you handled.
Use STAR format: Situation (what broke), Task (your role), Action (what you did), Result (how it resolved). Include what you learned.
Q: How do you prioritize during an incident?
Mitigation first (stop the bleeding), then root cause. Customer impact drives priority. Communicate early and often.
Q: What makes a good post-mortem?
Blameless tone. Detailed timeline. Clear root cause analysis. Specific action items with owners and deadlines. Shared widely for learning.