Document while troubleshooting, not after. Memory fades quickly. Good notes help you and help others who inherit your work.
What to record:
- Exact time the problem was reported
- Symptoms as described by users
- Tests you performed and results
- Changes you made and effects
- Final resolution and root cause
Why documentation matters:
Prevents repeating tests
Enables handoff to others
Builds knowledge base for future problems
Supports post-incident review
Simple notes are better than no notes. Record timestamps and outcomes.